Specialist, Community & Advocacy

 

We have an exciting opportunity within the Toyota (GB) Brand Communications team to lead our Social Media Community Managers’ team.

You will own the interface between your team and Toyota’s consumers, which makes a real difference to our brands’ public reputation. The role will report into the Senior Manager, Brand Strategy & Social and will be contracted to support Toyota GB through employment by Cubaka.

 

Whistle stop – Overview of the Role

 

You’ll be a key team leader in this ever-changing discipline at a time of fast evolution in the car industry. You will manage a motivated team of community managers, who respond to questions and comments generated across social media channels, like Facebook, Twitter, Instagram, LinkedIn, TikTok and the Toyota/Lexus online magazines.

Taking responsibility for ensuring that our products, services, brand image, reputation and corporate strategy are managed and represented accurately, whether that be with prospects, customers, fans or detractors.

 

What you’ll get - Great people deserve great things:

Enabling you to be the best you can be is top on the list at Cubaka, so it’s more than just an externally benchmarked salary and bonus that puts smiles on the faces of people that work here:

·     25 days’ holiday per annum (plus 8 statutory).

·     Holiday trading (up to 5 days PA). 

·     Auto-enrolment pension (see Government guidelines for contributions). 

·     Cash healthcare plan via Simplyhealth. 

·     Access to TGB ‘Family and Friends’ car scheme.

·     Salary with discretionary bonus (bonus is not guaranteed on an annual basis).

·     Annual and quarterly performance reviews. 

·     Company Apple MacBook Pro (or PC if preferred). 

·     Eco HQ, free parking & restaurant offering a fantastic working environment

·     Flexible working initiatives*

·     Onsite gym, Sports and Social Club, cycle to work scheme & flu jabs to keep you healthy

·     Regular 121s with your manager, a personal development plan reviewed quarterly with a range of training & support

·     Annual events and random acts of kindness throughout the year (e.g, summer party, Green month BBQ)

*We don’t take a cookie cutter approach to working flexibly because this means different things to different people. It’s best to talk to us about the flexibility you’d like at the interview and although we can’t promise that we’ll be able to give you exactly what you want, we will definitely promise not to judge you for asking. We love it that lots of our people work flexibly!

 

Skills:

To be considered for this role, the skills you’ll need to have include:

·       A demonstrable ability to manage and lead people

·       Great communication and networking skills online and in person

·       Strong organisational capability and writing skills 

·       Acute attention to detail

·       Multitasking and problem solving

·       Natural curiosity and a desire to get to the bottom of problems/issues

·       You will be well versed in automotive, financial and consumer retail and have an exceptionally good understanding of customer service.

Qualifications and Experience you’ll need:

 Essential

·      2+ years community management or customer support experience

·      Ideally some of that time as a team leader

·      Familiarity with the social media content planning process

·      Good knowledge of all existing and emerging

social media channels and formats

·      Understanding of automotive business operations

·      Understanding key performance indicators in social med

Desirable

·      Hands-on experience using Falcon publishing tool

·      Ability to represent your team using data and evidence to influence an outcome

Here are the important bits:

  • Salary: dependent on experience.

  • Job type: full-time.

  • Location: Toyota (GB), Burgh Heath, Epsom, Surrey

To apply or find out more, please fill in the form below!

 
Olly Wastnage